Products
From phone system to AI — the right tool for your team
ePacific Telecom builds two products. CCALL is a cloud PBX for sales and support teams, with the CCALL Softphone wherever they are. HAINIVA is an omnichannel AI Contact Center: phone, Zalo, Facebook and website in one inbox, AI answering 24/7 and people taking over when needed — and HAINIVA agents on the move take calls on the same CCALL Softphone.
Two products, one network
CCALLCCALL — cloud PBX
IVR, queues, recording, reports, CRM/ERP integration; the CCALL Softphone on iOS and Android. The right fit when you need a reliable, simple phone system.
HAINIVAHAINIVA — AI Contact Center
Phone, Zalo, Facebook, WhatsApp, email and website chat in one inbox; voice and chat AI; CRM and helpdesk; customer journeys. The right fit when you serve customers on many channels.
CCALL or HAINIVA?
| CCALL or HAINIVA? | CCALL | HAINIVA |
|---|---|---|
| PBX, extensions, IVR, recording | ||
| CCALL Softphone (iOS/Android) | ||
| Zalo, Facebook, website chat in one inbox | — | |
| AI answering calls and messages 24/7 | — | |
| CRM, helpdesk, customer journeys | — |
Already on CCALL? You can upgrade to HAINIVA and keep your numbers and the CCALL Softphone.
On CCALL and want AI and more channels?
See the upgrade path to HAINIVA — keep your numbers and the app your team knows.