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ePacific Telecom

About us

We help businesses talk to their customers better

Since 2015 ePacific has replaced hardware PBXs and scattered software with pay-as-you-go cloud services — and today, with AI working alongside people.

ePacific Telecom (Công ty TNHH Viễn thông ePacific) was founded in 2015 by a team of telecom specialists to make it easier, faster and cheaper for businesses to talk to their customers. The company is an authorised agent of the major carriers, builds the CCALL cloud PBX and the HAINIVA AI Contact Center, and has offices in Hanoi and Ho Chi Minh City.

Our story

ePacific Telecom was founded because every business buying its own PBX and its own management software was wasteful. We started with cloud call-centre services for sales and customer care, billed on actual use — with a far lower total cost of ownership than building it in-house, and no infrastructure to run.

Today ePacific has three lines: telecom services (numbers, SIP trunks, branded calls and SMS), CCALL — the cloud PBX and CCALL Softphone that have served businesses for over a decade, and HAINIVA — the omnichannel AI Contact Center where AI and people care for customers together on every channel.

What sets ePacific apart

End to end, one partner

From numbers and the PBX to devices, setup and support.

Monitored end to end

Real-time quality monitoring across every service.

AI that does real work

AI answering customers, scoring calls and automating follow-up.

Integrates

Connects to your CRM, ERP and existing systems by API.

Fits your size

Plans for small businesses through to enterprises.

Lower total cost

Pay for what you use, no infrastructure to buy.

ePacific at a glance

What customers say

CCALL

01 · Distribution

Customer data in one place

“We struggled to manage transactions and customer information because we couldn't collect complete data from our systems. We needed telesales and telemarketing built in — and the CCALL phone system met those needs best.”
Trần Kiêm Dũng · Director, FDS
CCALL

02 · Services

From manual work to a PBX with CRM

“We make about 50 calls a day and managed customers by hand. After looking around I chose CCALL because it's a complete solution with CRM built in, and it fits how we sell.”
Ngô Tuấn Tú · Director, Central Link

Join ePacific

We're always looking for great people in engineering, sales and customer success.

See open rolesPress kit
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