Sender name
Register your sender name — we handle the paperwork
Required before you can use SMS Brandname or Voice Brandname. You pick the name; we prepare, file and follow it through.
A sender name is the name shown instead of a phone number when a business sends SMS (SMS Brandname) or calls (Voice Brandname). Under Decree 91/2020/NĐ-CP it must be registered with the Authority of Information Security before use: up to 11 characters, unique in the national registry, valid for three years. ePacific Telecom helps you choose the name, prepares and files the application, then sets it up with the carriers.
The rules
Up to 11 characters
Latin letters, digits, (-), (_), (.) and spaces.
Unique
Each name is issued to one organisation or person in the national registry.
Valid for three years
From the date of issue; renew before it expires to avoid a gap.
Mandatory
Carriers block marketing messages and calls without a valid sender name.
Documents you need
Under Article 24 of Decree 91/2020/NĐ-CP:
Organisations and companies
- A certified copy of the founding decision or business registration certificate
- The registration declaration on Form 01 (Appendix to Decree 91/2020/NĐ-CP)
- Intellectual-property or trademark documents (if any)
Individuals
- A certified copy of the citizen ID card or passport
- The declaration on Form 01
- Intellectual-property or trademark documents (if any)
Household businesses
- A certified copy of the owner's citizen ID card or passport
- A certified copy of the household business registration (if any)
- The declaration on Form 01
- Intellectual-property or trademark documents (if any)
When you use ePacific's service, we fill in Form 01 and check the file before it is submitted.
How registration works
- 1
Choose and check the name
We check the name is free and meets the rules before preparing the file.
- 2
File the application
Filed with the Authority of Information Security via the National Public Service Portal or by post.
- 3
Result and fee
The Authority reviews the file within one working day and issues fee instructions: VND 200,000 for a first issue.
- 4
Set up with carriers
We register the name with the carriers so you can send SMS and make branded calls straight away.
Frequently asked questions
Can I file it myself?
Yes. The procedure "Issuing a sender-name certificate" is on the National Public Service Portal. ePacific helps you pick a compliant name, prepares the file and sets the name up with the carriers once it is issued.
What's the fee and when is it paid?
The first-issue fee is VND 200,000 per sender name. Pay only once the Authority of Information Security confirms the file is valid and tells you how — never on instructions from anyone else.
Can one name cover both SMS and calls?
Yes. An issued sender name works for both SMS Brandname and Voice Brandname; each service is still set up separately with the carriers.
What happens after three years?
The name must be renewed before it expires. ePacific reminds existing customers and handles the renewal.
Use your sender name with
Have ePacific register your sender name
Leave your details and an ePacific specialist will call you back during business hours — or call 1900 0038 now.