Business telecom · since 2015
Connecting businesses with their customers — from the number to the AI
One partner for both the network and the software: ePacific numbers and SIP trunks, the CCALL cloud PBX for every team, and HAINIVA when you need AI and every channel on one screen.
- Authorised carrier agent
- Offices in Hanoi and HCMC
- Hotline 1900 0038
ePacific Telecom (Công ty TNHH Viễn thông ePacific) has been a business telecom provider in Vietnam since 2015 and is an authorised agent of the major carriers. We supply fixed, mobile and 1800/1900 numbers, SIP trunks, branded calls and branded SMS, and build two products: the CCALL cloud PBX and the HAINIVA AI Contact Center.
One company, three brands
Start where you need to — each brand solves one problem, and all of them run on ePacific's network.
Business telecom
Fixed, mobile and 1800/1900 numbers, SIP trunks, Voice and SMS Brandname, Zalo Cloud Connect.
CCALLCCALL cloud PBX
A phone system for sales and support teams, with the CCALL Softphone wherever they work. Serving Vietnamese businesses for over a decade.
HAINIVAHAINIVA AI Contact Center
Every channel — phone, Zalo, Facebook, website — in one inbox, with AI answering 24/7 and people taking over when needed.
Telecom services for businesses
Pick a number, sign, and use it straight away on a cloud PBX — no hardware PBX to buy.
Fixed-line numbers (02x)
Local area-code numbers customers trust, on IP phones, computers and mobiles.
→Mobile numbers
Nationwide mobile numbers for high outbound volumes with cheap on-net rates; keep your existing number.
→1800 / 1900
Nationwide hotlines: 1800 free for callers, 1900 with revenue share.
→SIP trunking
Connect your existing IP PBX to the phone network over the Internet.
→Voice & SMS Brandname
Show your business name on calls and SMS — more calls answered, more messages read.
→Zalo Cloud Connect
Take and make Zalo calls on your phone system, from your business Official Account.
→Why ePacific
- Authorised carrier agentViettel, VNPT – Vinaphone, MobiFone, Indochina Telecom, Gtel, FPT Telecom, CMC Telecom, VTC
- One partner, end to endNumbers, PBX, devices, setup and support.
- Local supportSupport hotline 1900 1563, offices in Hanoi and HCMC.
- Compliant by designSender-name registration under Decree 91/2020/NĐ-CP for branded calls and SMS.
Latest news
Tọa đàm định hướng nghề nghiệp và thực tập cho sinh viên CNTT K60, ĐH Giao thông vận tải
Hà Nội – Ngày 05.05.2022, đại diện ePacific Telecom là anh Ngô Việt Dũng đã tham gia buổi toạ đàm định hướng nghề nghiệp và thực tập cho sinh viên K60 khoa…
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ePacific Telecom nhận giải thưởng Đại lý ủy quyền xuất sắc năm 2021 của Viettel
Ngày 22.04.2022 tại Thành phố Hồ Chí Minh, ePacific Telecom vinh dự nhận giấy khen là Đại Lý Ủy Quyền xuất sắc nhất năm 2021 của Viettel. Giấy khen Đại Lý Ủy…
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Ban lãnh đạo Hiệp hội Internet Việt Nam (VIA) tham gia sự kiện Văn hóa doanh nghiệp
Hà Nội – Ngày 07.04.2022, anh Nguyễn Quang Toán cùng Đại diện Ban chấp hành Hiệp hội Internet Việt Nam (VIA) cùng các khách mời có mặt tại sự kiện Văn hóa…
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Need numbers, a phone system or AI for customer care?
Tell us what you need — ePacific will propose a setup and a quote within one business day.