Zalo Cloud Connect
Zalo calls straight to your phone system
Customers call you free from Zalo; your team answers like any PBX call, recorded and reported.
Zalo Cloud Connect (ZCC) links your Zalo Official Account to your phone system over SIP. Customers tap call inside the Zalo chat and the call rings your staff's extensions; staff can also call Zalo users from the PBX. ePacific deploys ZCC on CCALL, HAINIVA or your existing PBX.
Benefits
Call from the chat
Customers tap call on your Official Account — no phone number needed.
Call Zalo users
Call customers back from extensions, IP phones or the softphone.
Your brand on the call
Users see your Official Account's name.
Recorded and reported
Zalo calls join the same queues, recording and reports as phone calls.
Where to use ZCC
- On CCALL: Zalo calls ring extensions and the CCALL Softphone like any other call.
- On HAINIVA: Zalo calls, Zalo OA messages and every other channel land in one inbox, and the AI can answer first.
- On your existing PBX over a SIP connection.
Get a quote
Leave your details and an ePacific specialist will call you back during business hours — or call 1900 0038 now.