Customer information privacy policy

ePacific Telecommunications Co., Ltd understands that our customers, visitors, users, and others who are using websites owned/operated by us value privacy.

Please read the privacy policy below to understand the commitments that we make, to respect and protect your rights.

The privacy policy will explain how we receive, use, and (under certain circumstances) disclose your personal information. It will also explain how we secure our customers' personal information. Finally, it will explain your choices regarding the collection, use, and disclosure of your personal information.

This Privacy Policy is incorporated and is a vital part of our Terms and Conditions of Use Agreement, which are posted on this website. When you access and use this website (including registering for online services), we understand that you agree to the content of this privacy policy and other related ones on this website.

Visitors/Users should regularly review for updates to this Privacy Policy. Please check section 10 for more information.

1. Personal information

All content you view on the website is intended to serve your information needs and help you choose services. Therefore, you can use the website without providing any personal information. However, in some cases, like registering for the service, we may ask you to provide personal information.

In this privacy policy, "personal information" is construed to include your name, username, address, email address, phone number, profile picture, any other personal information that you provided, or any information that is collected under our policies under applicable law.

2. User Information Collection

2.1 Information provided by the user when accessing or using products and services on our website

Some of our services require the user to create an account or profile. To use these services, we may ask you to provide certain information about yourself to set up an account or profile.

By providing information to us through this website, you understand and agree to the collection, use, and disclosure of personal information subject to the terms and conditions of this privacy policy.

You expressly agree and accept that the personal information which you provide on the website can be stored at our headquarters or offices, and/or at several existing or unknown servers to operate and develop our website and services.

If you order a product, request a service, or submit feedback on our website, we can contact you to ask for the additional necessary information for processing or completing your order and/or your request.

2.2 Information that we collect during your use of the services

We collect information about the services you use and your usage. This information includes:

Device information - such as hardware model, IMEI number and other unique device identifiers, MAC address, IP address, OS version, and settings of the device you use to access the services.

Login history information - such as when and how long you use the services, search query terms you enter through the services, and any other information stored in cookies that we have placed on your device.

Location information - such as your device's GPS signal or information about nearby WiFi hotspots and cell towers may be transmitted to us when you use certain Services.

Other Information - about your use of the Service, such as the applications you use, the websites you visit, and how you interact with content made available through the Service.

The user information collected by us will be used, stored, and secured confidential as the information provided by the user under Section 2.1 of this privacy policy and relevant laws.

3. Use of User Information

We use your personal information for the following purposes:

3.1. Verify the identity of the user who uses our products or services; Contact and exchange information with the user about the products and services that our website provides;

3.2. Send the user information about our policies, services, and changes in our policies, services, or promotional information;

3.3. Make payment transactions, send notifications during the transaction process, and confirm payment;

3.4. Provide customer service and support. Upgrade our service; Handle complaints, collect fees, solve problems, disputes, and complaints arising;

3.5. Allows you to use personal information to contact and be contacted by other users through authorized websites or websites.

3.6. Use your personal information for our business purposes, such as analyzing and managing our business activities, doing market research, testing and developing our products and services, identifying the usage trends, determining the effectiveness of advertising and promotional strategies, results of product and service testing and other business purposes under current laws.

3.7. We may link up with some other entities - as our partner, we can provide you with a product or service. At that time, we need and will change, supply your personal information to their units to complete your request. These units are also not allowed to use your personal information for other purposes and comply with the privacy policy when providing products and services to you. The personal use of information used by partners is not under our control and we will not be responsible in this case.

3.8. We use browser cookies to:

  • Remember the login information so you won't have to sign in again the next time you visit the ePacific service.
  • Provide customized, personalized content and information.
  • Monitor the effectiveness of our marketing campaigns.
  • Monitor aggregate metrics such as the total number of visitors and traffic.
  • Diagnose or repair technical problems reported by the user or our staff.
  • Query your information after you log in.

4. Storage of personal information

We will store your personal information at:

  • We store and process your personal information on servers located in our data centers in Vietnam.
  • It can also be stored at our headquarters or business offices or at any of our other data backup facilities from time to time.
  • The period of storage of personal information is carried out under the law and our data storage purposes.

5. Disclosure of personal information

Your personal information can be required to disclose to the relevant governmental authorities or third parties in the following cases:

  • To provide services or products at your request; Or to process the order (e.g. register a phone number with a carrier, resolve disputes).
  • To perform the obligations to provide personal information at the request of competent state agencies or under the provisions of law.
  • To protect ourselves and other third parties: we only disclose account information and other personal information when we are confident that giving such information is following the law, and protecting the interests, and property of you and other third parties.

In addition to the above disclosure circumstances, we will not provide personal information to a third party without your consent. We commit to protecting your information, not buying and selling your personal information to others for commercial purposes or any other purposes that are inconsistent with the provisions of the law.

6. Record browser information (cookies)

Personal information may be put on your computer to help us improve our website or improve our services to you. This information is commonly known as "cookies". "Cookies" are pieces of information stored on your computer's hard disk or browser, not on a website. They allow us to collect some information about your computers such as IP address, operating system, browser mode, and addresses of related websites.

If you do not want to receive these cookies, or would like to be notified when these cookies are placed, you can set your browser to do this if your browser supports it. Please note, that if you disable cookies, you will not be able to access or use certain features on the website that are not specified in advance. We are not intentionally restricting your use in this situation, this is only limited to programming and website building.

7. Security of personal information

When developing the website, we may put in place commercially reasonable provisions to prevent illegal access and improper use of the personal information you have submitted to us through the use of this website. If this website supports online transactions, it will apply a technology standard called SSL (Secure Sockets Layer) to protect the confidentiality and safety of data transmission.

As there is always a risk involved in providing personal data, whether provided in person, over the phone or the internet, or through other technical means; and no technical system is completely secure or resistant to all "hackers" and "tampers" (those who enter illegally to rummage through information), we always try to take proper precautionary measures for each characteristic of the information to prevent and minimize possible risks when you use this website.

With the understanding that absolute security does not exist in the network environment (internet), we use standard technology to protect personal information, including firewalls, layers of security keys, and data encryption. Whether. We also have appropriate security measures in place in our facilities to protect the privacy of your personal information. Therefore, when we use reasonable security measures, we are not responsible for any loss or disclosure of your information. In addition, we are not responsible for the disclosure of your information by our partners or by other companies that are not under our control.

Otherwise, we ask you not to disclose or share passwords or other identifying information we provide to you with anyone else, including our employees. The passwords and collected information are our properties and your use may be revoked at our discretion. You are also prohibited from using any password other than your account password.

8. Adjustment of personal information

Whenever you use our services, we provide you with access to your personal information. If that information is incorrect, we allow you to quickly update or delete it – unless we must keep it for a legitimate business or legal purpose.

When updating your personal information, we may ask you to verify your identity before we process your request.

We may also actively or at your request supplement, correct, or delete personal information data that is inaccurate, incomplete, or out-of-date while you are still associated with our activities.

9. Subject “Minor”

A minor means a child under the laws of each country at the time of application. We refuse to serve individuals under the age of minors under applicable law. Accordingly, minors are not entitled to purchase or attempt to use products, even free products or services based on the terms and conditions of this website without the consent of their parents. or guardians, legal representatives, unless applicable or authorized by local law.

10. Change regulations on the privacy policy of personal information

We may change this policy from time to time, including adding, changing, removing part or all of the content, or suspending the website without notice to the user. The modification, addition, and removal of this privacy policy content are updated and posted on this website.

The addition, change, or removal of the content of this privacy policy will be effective from the time it is posted on the website. In the case that we update the privacy policy and you use the service(s) after the update, it means that you agree to the new term(s) defined in the update.

You can check the “effective date” listed at the top to see when the privacy policy was last updated.

11. Off-site links

Our site and services may link to third-party websites and services that are beyond our control. We are not responsible for the safety or security of any information collected by other websites or services. You must exercise caution and consider the privacy decisions that apply to the third-party websites and services you use.

12. Policy adjustments & changes

When you accept these terms, you also accept the modifications and changes to its content under the provisions of ePacific Telecom and the provisions of applicable law in the future.

13. Contact and information exchange

We will contact and exchange information through the e-mail address you provide when registering for the service. In case there is a change or detection of illegal use of e-mail addresses, please notify us immediately for timely support measures.

Please feel free to contact us with any questions or comments about the Privacy Agreement or the websites owned by ePacific Telecom by email: and phone: 1900-0038